All sales are final. We only accept returns or exchanges for the product(s) damaged in transit or if the incorrect item was shipped.
To be eligible for a return:
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You must have the receipt or proof of purchase.
- You must email immediately upon the receipt of the item along with the pictures showcasing the damaged or incorrect product.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
3823 Still Creek Avenue
Burnaby, BC V5C 4E2
Phone: +1 (604) 437 8444
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve. Thank you.